Last Updated on May 27, 2023 by Aminul Haque Shahin
Some notable BPO companies in Bangladesh include Grameenphone IT Ltd., a subsidiary of Grameenphone, which provides IT and BPO services; Desh Technologies Limited, offering BPO services in various sectors; DataSoft Systems Bangladesh Ltd., specializing in IT and BPO solutions; and Augmedix Bangladesh Limited, providing healthcare-related BPO services.
Understanding the BPO Industry in Bangladesh
Bangladesh has emerged as a major destination for Business Process Outsourcing (BPO) services in recent years. Top BPO companies in Bangladesh offer a wide range of services such as back-office support, customer service, telemarketing, virtual assistance, digital marketing, and more to global clients. Many of these companies started as startups with only a handful of employees but have grown exponentially to become global organizations. These firms are equipped with the latest software and technology and have a skilled workforce that provides seamless services to their clients.
- The BPO industry in Bangladesh is not limited to call centers. Many companies have expanded their services to include digital marketing, software development, and mobile application development, among others. These BPO firms have clients from various industries such as telecom, banking, pharmaceuticals, and retail. Moreover, outsourcing to BPO companies in Bangladesh helps businesses save costs and focus on their core activities.
- One of the advantages of outsourcing to BPO companies in Bangladesh is that they offer cost-effective services. With advanced automation and offshore facilities, these companies provide efficient solutions to their clients’ needs. Additionally, BPO firms in Bangladesh constantly innovate and improve their services, providing the highest level of customer care, and ensuring client satisfaction.
Overall, the BPO industry in Bangladesh is expanding and evolving at a rapid pace, offering businesses a range of reliable, quality services. These companies understand the importance of providing customized solutions that meet their clients’ unique needs. With this in mind, businesses looking to outsource their operations can benefit from partnering with one of the top BPO companies in Bangladesh.
Exploring the Growth of BPO Industry in Bangladesh
Bangladesh has emerged as a strong contender in the business process outsourcing (BPO) industry, boasting a multitude of companies that offer a range of services to global clientele. With BPOs, businesses can outsource their non-core functions, freeing up resources to focus on their core competencies. These companies also offer specialized skills, trained personnel, and state-of-the-art technology.
- One of the leading names in this field is SkyTech Solutions, which has been providing BPO services for over a decade. Its services include back-office support, virtual assistants, digital marketing, and more. Quantanite is another major player that combines human resources, skills, and technology to provide scalable and efficient solutions. VIRGO is a pioneer in bringing call center BPO to Bangladesh, providing one-stop management services.
- MYOL, Global Voice Telecom Limited, and Key Maker Call Center are some other leading BPO companies in the region offering a range of customer care and call center services. LeadGenBD is an online lead generation company that provides accurate and efficient service to its clients. Also, a startup BPO firm, ASL, offers 24/7 back-end office support and digital marketing services. Other top BPO companies in Bangladesh include Genex, SEBPO, FifoTech, Synergy Solutions, Syntech, and Avian BPO.
All these companies have contributed to the growth of the BPO industry in Bangladesh, providing quality services, generating employment opportunities, and attracting foreign investment to the region. With its skilled workforce and rapidly advancing technological infrastructure, Bangladesh looks set to become a major player in the global BPO market in the coming years.
Factors Contributing to the Rise of BPO Companies in Bangladesh
- Bangladesh has emerged as a preferred outsourcing destination due to various factors. Low labor and living costs, coupled with a skilled workforce, make Bangladesh an attractive option for many global companies. Many outsourcing companies in Bangladesh have shown significant growth, leading to a steady rise in the country’s economy. Additionally, the country’s business-friendly policies and digital innovation have contributed to its success in the outsourcing market.
- The outsourcing industry in Bangladesh offers a wide range of services, such as content moderation, transcription, digital marketing, and call center auditing. BPO firms like Genex, SEBPO, and ASL have gained recognition for their expertise in various sectors, such as telecom, banking, healthcare, and retail. The high-quality service experience and excellent work ethics of Bangladeshi employees have also played a significant role in the growth of the country’s outsourcing industry.
- Moreover, the availability of a skilled workforce and the increasing use of technology in the education sector have boosted the country’s educational system and improved job-readiness. This has resulted in more than 65,000 Bangladeshi freelancers registered on various freelance marketplaces. The country has also shown remarkable improvement in service quality, with Bangladesh among the top countries registered on Upwork for freelancing activities. All these factors have contributed to the rise of BPO companies in Bangladesh and position the country as an emerging outsourcing destination in the Asia-Pacific region.
Top 10 BPO Companies in Bangladesh
- Grameenphone IT Ltd.: A subsidiary of Grameenphone, one of the leading telecommunication companies in Bangladesh, Grameenphone IT Ltd. offers a range of BPO services, including IT support, customer service, and data management. They serve both domestic and international clients.
- Desh Technologies Limited: Desh Technologies Limited provides BPO services in various sectors, including finance, accounting, customer support, and data entry. They focus on delivering cost-effective solutions and maintaining high-quality standards.
- DataSoft Systems Bangladesh Ltd.: DataSoft Systems is a renowned IT and BPO company in Bangladesh. They offer services such as software development, technical support, data management, and call center operations. They have a strong presence in both domestic and international markets.
- Augmedix Bangladesh Limited: Augmedix Bangladesh specializes in providing BPO services to the healthcare industry. They offer medical transcription, documentation, and other related services to healthcare providers globally.
- SSL Wireless: SSL Wireless is a leading technology company in Bangladesh that offers BPO services, including customer support, technical assistance, content moderation, and digital marketing solutions. They serve clients across various industries.
- TechnoVista Limited: TechnoVista Limited provides BPO services in sectors such as finance, healthcare, and e-commerce. They offer services like data entry, document management, and business process management solutions.
- Alamin IT: Alamin IT is a prominent BPO company in Bangladesh that focuses on data entry, data processing, and content management services. They cater to both national and international clients, delivering efficient and reliable solutions.
- Renaissance Group: Renaissance Group offers a wide range of BPO services, including data entry, back-office support, virtual assistant services, and customer support. They serve clients from various industries such as finance, retail, and healthcare.
- Outsourcing Institute of Skill Development (OISD): OISD is an organization that provides training and certification programs in BPO skills. They aim to develop a skilled workforce for the BPO industry in Bangladesh and offer placement services to trained professionals.
- Triangle Services Limited: Triangle Services Limited offers BPO services such as data processing, data entry, content moderation, and call center solutions. They cater to clients globally and have a focus on delivering accurate and efficient services.
Bangladesh has grown into a hub for Business Process Outsourcing (BPO) companies over the years. These BPO companies offer various services to their clientele globally, including call center support, virtual assistance, finance outsourcing, and digital marketing services. With their state-of-the-art technology and well-trained personnel, these companies are becoming favorite outsourcing partners for businesses looking to streamline their operations.